Approval Nudge · 27 August 2026
The approver left. Jira kept waiting.
Find approvals stranded by deactivated accounts, stop chasing people who cannot answer and add a project-wide fallback without rewriting the original assignment.
The Quietmill blog
Field notes from the gaps.
Practical, honest guides to the corners of big platforms where teams actually get stuck — written by the people building apps in exactly those corners. No fluff, no rehashed release notes.
JSM approvals, end to end
Start with the problem in front of you.
These guides follow an approval from setup to audit trail. Product walkthroughs live here; the deeper Jira repair guides open on Atlassian Community.
Approval Nudge · 26 August 2026
The approval is waiting on a group. Your admin should not have to guess who.
Approval Nudge now finds the people still waiting inside JSM approver groups, follows up through Jira and shows the whole queue in one place.
Atlassian Community · Episode 5
Your approver is away. The approval doesn't have to wait.
Plan cover before leave starts, add a stand-in without replacing the original approver, and keep a usable record of what happened.
Atlassian Community · Episode 4
The approvals nobody should be reminded about
Why approvals = pending() can find closed migration leftovers, unreadable requests and deliberately excluded work—and how a small JQL mistake can widen a scan.
Atlassian Community · Episode 3
Group approvals in JSM: where the pending list actually lives
How Jira counts approvals across groups, who receives the email, what the portal leaves out and what the API can—and cannot—tell you.
Atlassian Community · Episode 2
Who can approve in JSM?
Restricting and mapping approvers, the controls Jira actually gives you, and why the answer changes between company-managed and team-managed projects.
Atlassian Community · Episode 1
How to remind JSM approvers automatically
Four practical options compared: manual chasing, Jira Automation, scheduled reporting and a purpose-built app—with the setup cost and limits of each.
Jira Service Management · 28 July 2026
JSM approval workflows: the complete guide (2026)
The whole approval lifecycle in one place: how approval steps actually work, who is allowed to approve, what approvers experience, tracking what's pending, the five ways approvals stall, and every real fix — native, Automation and apps. Written for an admin who has never configured one.
Jira Service Management · 24 July 2026
Why Jira never reminds your approvers (and what actually works)
JSM sends each approver exactly one email — ever. The anatomy of a stuck approval, what the automation workaround really costs, and every option compared honestly. First in a series on fixing approvals end to end.