Approval Nudge · Jira Service Management Cloud
Spend less time chasing approvals.
When a request is waiting for approval, your team should not have to keep chasing replies. Approval Nudge reminds the people who have not answered and escalates when a request needs attention.
Watch the video to follow a request through two approvals.
Video
See Approval Nudge in action.
Follow a request from a reminder to approval, then see how teams handle absences and requests left behind by a migration.
Read the transcript
A software request is waiting for approval. Your team is ready to help, but first, someone has to chase a reply.
Approval Nudge follows up for you. It can resend the approval email, so people can choose Approve or Decline.
The approver opens the email and approves. Once the required approvals are in, the request moves forward.
If a request stays unanswered, an escalation brings it to the attention of the person you choose.
In the overview, see what is waiting, who needs to respond, and which reminders have already gone out.
With Advanced, plan absence cover so a colleague can step in while an approver is away.
Migrated requests missing a request type? Find them in one place, then open the filtered list to repair them in bulk.
Here is what customers are saying.
Help your customers spend less time chasing approvals. Try Approval Nudge on Atlassian Marketplace.
What it does
Keep approvals moving.
Approval Nudge works inside Jira Service Management Cloud, on the requests your teams already handle.
Remind the right people
It follows up with the approvers who have not answered, and can re-send Jira's approval email so people can choose Approve or Decline straight from the message.
See what is waiting
The pending approvals overview shows what is waiting, who needs to respond and which reminders have already gone out. Escalation brings a request to the attention of the person you choose.
Plan for absences Advanced
Plan cover so a colleague can step in while an approver is away. Advanced also helps you find requests with missing request types — you repair them in Jira.
For partners and consultants
Know a team that spends too much time chasing approvals?
Share this video with customers who already use approvals in Jira Service Management. They can try Approval Nudge from the Marketplace and use the admin guide to get started.
Approval Nudge fits when
- Approvals run natively in Jira Service Management.
- Requests wait because replies are missed.
- Agents or team leads are chasing approvals by hand.
Trials and billing are handled through Atlassian Marketplace.
Help your customers spend less time chasing approvals.
Approval Nudge for Jira Service Management Cloud. Reminders, approval email resend, escalation and Advanced cover — on the request, in Jira.