Choose when to follow up.
Set the first reminder, how often to repeat it and when to stop. Give each project the schedule it needs.
Approval Nudge · Jira Service Management
Stop chasing approvals.
Requests should not sit waiting because an approval email got buried. Approval Nudge follows up with the people who still need to answer, then escalates to the person you choose.
30-day trial on paid editions. Standard is free at Atlassian’s up-to-10-user app tier.
Jira Service Management CloudRuns on AtlassianStandard & AdvancedBilling through Atlassian
Less chasing. Fewer stalled requests.
Put the follow-up on a schedule.
A missed email should not become another task for your service desk. Set the timing once and let Approval Nudge do the chasing.
Remind the people who have not replied.
Follow up with approvers who have not answered. See pending approvals and recent activity in one overview.
Escalate requests that stay unanswered.
Choose who gets notified when a request has waited too long.
Built for real approval queues
A buried email. An absent approver. A request nobody is watching.
These small delays leave agents chasing updates and customers waiting. Give your team a way to follow through without keeping a separate list.
Bring the approval back to the inbox.
Resend Jira’s original approval email for individual Approvers-field steps, with its Approve and Decline buttons intact.
See who still needs to respond.
Find individual and group-backed approvals in the overview. Open a request to see its approvers, reminders and activity.
Arrange cover before an absence. Advanced
Plan a stand-in while an approver is away, with a fallback for deactivated approvers and a wider approval history when you need the record.
Share the approval record. Advanced
Create an Approval Pack: a PDF with approval outcomes, reminders and bottlenecks up front, followed by the full request list and each request’s activity timeline. See who still needs to respond and how long requests have been waiting.
Choose your edition
Start with the work you want off your plate.
Standard
Take the routine follow-up off your team’s hands.
- Scheduled reminders for pending approvers
- Jira’s native approval-email resend for individual steps
- Reminder limits and escalation contacts
- Pending approvals overview and request activity
Advanced
Handle absence cover, more complex queues and approval records.
- Everything in Standard
- Planned absence cover and fallback stand-ins
- Jira-hosted emails for pending group members
- Custom scan conditions and alternate schedules
- An approvals ledger with CSV export
- Approval Packs: PDF audit and bottleneck reports
Standard is free at Atlassian’s up-to-10-user app tier. Larger sites and Advanced use Marketplace pricing. Check your site’s monthly or annual total on the listing.
Before you install
A few useful answers.
Will it work with our existing approvals?
Approval Nudge works with native approvals in company-managed Jira Service Management Cloud projects. Your team keeps its existing approval workflow.
Can it resend the email with Approve and Decline buttons?
Yes, for approval steps using the individual Approvers field. For group approvals, Advanced can send pending members a Jira-hosted reminder that links to the request.
Does the app make approval decisions?
No. The approver still chooses Approve or Decline. You control reminder timing, reminder limits and escalation contacts.
How do trials and billing work?
Paid editions include a 30-day trial through Atlassian Marketplace. Standard is free at Atlassian’s up-to-10-user app tier. The listing shows the price for your site and bills through Atlassian.
Let your team get back to work.
Approval Nudge handles the follow-up, so your team can get on with the work.
Automatic replies filling the queue too? Explore AutoReply Guard.